Terms & Conditions

1. Acceptance of Terms

These Terms & Conditions ("Terms") govern your access to and use of the CDSMasterclass website, mobile experience, and related services (collectively, the "Platform" or "Services"), operated by CDSMasterclass ("we," "us," "our"). By creating an account, purchasing a product, or otherwise using the Services, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Services.

2. Eligibility

The Services are intended for individuals preparing for competitive examinations. If you are under 18 years of age, you may use the Services only with the involvement and consent of a parent or lawful guardian, who agrees to be bound by these Terms on your behalf.

3. Account Registration

You agree to provide accurate, current, and complete information when creating an account, and to keep this information up to date. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at info@cdsmasterclass.com if you suspect unauthorized use of your account.

4. Description of Services

CDSMasterclass provides online examination-preparation content and tools, which may include (as offered from time to time): recorded and live-format course content, a question bank, timed test series, and a diagnostic screening test. The specific content, features, and pricing of each product are as described on the Platform at the time of purchase and may change over time (see Section 12).

No guarantee of results. The Services are educational preparation tools. We do not guarantee that use of the Platform will result in success in any examination, interview, or selection process. Outcomes depend on many factors outside our control, including your own effort, aptitude, and the examination process itself.

5. Fees, Payment, and Billing

Prices for paid products are listed on the Platform in Indian Rupees (INR) and are inclusive/exclusive of applicable taxes as indicated at checkout. Payments are processed through Razorpay. By making a purchase, you authorize us (via our payment processor) to charge the applicable fee to your chosen payment method.

We reserve the right to change prices for future purchases at any time. Price changes will not affect products you have already purchased.

6. Refund Policy

Except as expressly stated below, all purchases are final and non-refundable once access to the purchased product has been granted. This reflects that our products are digital content, made available to you immediately upon purchase.

We will provide a refund in the following circumstances:

• Duplicate payment — if you were charged more than once for the same order due to a technical or payment-processing error.
• Non-delivery — if, due to a verified technical failure on our end, you were charged but never granted access to the product you purchased, and the issue is not resolved within a reasonable time after you notify us.

To request a refund under one of these circumstances, contact info@cdsmasterclass.com within 2 weeks of the purchase, with your order/payment ID. Refund requests outside these circumstances, including change of mind, lack of use, or dissatisfaction with content difficulty or exam outcomes, will not be honored.

7. Intellectual Property & License to Use

All course content, questions, solutions, video lectures, diagnostic reports, and other materials made available through the Platform ("Content") are the property of CDSMasterclass or our licensors and are protected by applicable intellectual property laws.

Upon purchase, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Content for your personal, non-commercial examination preparation only. You may not:

• Copy, reproduce, distribute, publicly display, or create derivative works from any Content
• Share your account credentials or purchased access with any other person
• Resell, sublicense, or otherwise commercially exploit any Content
• Use any automated means (scraping, bots, etc.) to extract Content from the Platform
• Attempt to circumvent any access control, entitlement check, or security measure on the Platform

We reserve the right to suspend or terminate access for any account found violating this section, without refund.

8. User Conduct

You agree not to:

• Use the Services for any unlawful purpose
• Interfere with or disrupt the integrity or performance of the Platform
• Attempt to gain unauthorized access to the Platform, other user accounts, or connected systems
• Upload or transmit any harmful code, or engage in any activity that could damage, disable, or impair the Platform
• Impersonate any person or entity, or misrepresent your affiliation

9. Third-Party Services

The Platform integrates with third-party services, including but not limited to Razorpay (payments) and video hosting infrastructure. Your use of these integrated services may also be subject to the respective third party's own terms and privacy policy. We are not responsible for the acts or omissions of these third parties.

10. Disclaimers

The Services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or completely secure.

Question content, solutions, and diagnostic feedback are prepared with care but are provided for preparatory purposes; we do not guarantee that all content is free of error, and encourage independent verification of critical facts.

11. Limitation of Liability

To the fullest extent permitted by applicable law, CDSMasterclass and its officers, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising from or related to your use of, or inability to use, the Services — including, without limitation, any reliance on Content for examination outcomes.

To the extent any liability cannot be excluded under applicable law, our total aggregate liability to you for any claim arising from these Terms or the Services shall not exceed the amount you paid to us for the specific product giving rise to the claim in the 3 months preceding the claim.

12. Modifications to Services and Terms

We may modify, suspend, or discontinue any part of the Services at any time. We may also update these Terms from time to time; where changes are material, we will provide notice (such as by email or in-app notification). Continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

13. Termination

We may suspend or terminate your account and access to the Services at our discretion, with or without notice, if we reasonably believe you have violated these Terms, engaged in fraudulent activity, or misused the Platform. You may stop using the Services and close your account at any time by contacting info@cdsmasterclass.com. Termination does not entitle you to a refund except as described in Section 6.

14. Indemnification

You agree to indemnify and hold harmless CDSMasterclass, its officers, employees, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your violation of these Terms or misuse of the Services.

15. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of India. Subject to applicable consumer protection law, any dispute arising out of or in connection with these Terms or the Services shall be subject to the exclusive jurisdiction of the courts at New Delhi, India.

16. Force Majeure

We will not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including natural disaster, government action, internet or infrastructure failure, or other events of force majeure.

17. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

18. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, and the Consumer Protection (E-Commerce) Rules, 2020, the Grievance Officer for CDSMasterclass is:

Name: [Grievance Officer Name — placeholder, not yet finalized]

Email: info@cdsmasterclass.com

Address: Gurgaon, [full registered address — street, building, pincode — placeholder, not yet finalized]

19. Contact Us

For any questions about these Terms, contact us at info@cdsmasterclass.com.